Returns & Refunds — LUX VIDA Design & Products

In-Stock Items

Returns on in-stock items are accepted within 14 days of delivery. To be eligible, items must be in their original, unused condition with no signs of assembly, use, or alteration.

To initiate a return, email luxvidadesignproducts@gmail.com with your order details. The customer is responsible for return shipping costs. Refunds are issued within 7 business days of receiving and inspecting the item.

Custom & Made-to-Order Items

All custom and made-to-order pieces are final sale. Once production has begun, orders cannot be returned, exchanged, or refunded. A 50% deposit is required to begin production; the remaining balance is due prior to delivery.

We strongly recommend confirming all measurements, finishes, and specifications before placing a custom order. LUX VIDA is not responsible for items that do not fit a space due to customer-provided measurements.

Cancellations

In-stock orders may be cancelled within 24 hours of purchase for a full refund.

Custom orders may be cancelled within 48 hours of placing the order, provided production has not yet started. After that window, the deposit is non-refundable.

Financing — Refunds

If your purchase was financed through a third-party provider, the following applies to any refund:

Refunds are applied directly to your outstanding loan balance, not to a bank account or card.
If the refund amount exceeds your outstanding loan balance, the financing provider will return the difference to the original payment method on file with them.
Loan payments remain due until the refund is fully processed by the provider. Processing typically takes 3–10 business days.
Interest already paid on your financing loan is not refunded by LUX VIDA.
For questions about your financing account or loan status, contact your financing provider directly.

Damaged or Defective Items

If your item arrives damaged or has a manufacturing defect, please report it within 48 hours of delivery to luxvidadesignproducts@gmail.com with photos. We will arrange a repair, replacement, or refund at our discretion and at no cost to you.

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